At Zap Home Decor, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of our 3 standard methods - whichever one is best suited for your order.
1) Standard ground - Small Parcel.
Most small-to-medium sized orders will ship using UPS, Fed Ex, or DHL Ground Services. Zap Home Decor will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 3-6 business days from the time they leave the warehouse.
(Note: While Zap Home Decor does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. Zap Home Decor will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service to arrange for expedited shipping at (800) ZAP-9529 or Live Chat.
2) Truck Freight - Large items
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (800) ZAP-9529 or Live Chat. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
3) Zap Home Decor White Glove Delivery
At Zap Home Decor' discretion, certain items will ship using our deluxe White Glove delivery service. Common white glove shipments include large furniture items (bedroom suites, dining sets, etc) and items requiring special care.
With white glove service, a professionally trained and experienced delivery team will deliver your product anywhere from a basic curbside delivery to your room of choice, please select the level of service on each product. Depending on the item, the delivery team may also provide light set-up and debris removal.
White glove service may be added to any order for an additional charge. Please contact customer service at (800) ZAP-9529 or Live Chat if you would like to request this service.
On all white glove deliveries, the carrier will contact you to schedule a delivery window.
Estimated transit time
On each product page we display the particular manufacturer's stated lead time, which refers to the time from their receipt of your order to when it's ready for pickup. This lead time does not factor time in transit with the shipping carrier.
Standard Ground: 2-6 Days
Truck Freight: 2-7 Days
White Glove: 10-14 Days
Outside the 48 States
The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the "additional shipping" field on the checkout page. If the shipment is going to another country, you will need to call for a quote - (800) ZAP-9529 or Live Chat. Please note that Zap Home Decor.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.
International Shipping Policy
We have partnered with Bongo International to fulfill our international orders. Bongo provides our international visitors with their own US forwarding address. Once you have completed your order, we will ship your items to the Bongo warehouse for export to your country. Your new US address will allow you to purchase goods from other US retailers as well. Consolidating all US purchases into one shipment can save you up to 82% off typical international shipping rates.
About Estimated Shipping Times
At Zap Home Decor we do our best to provide you with accurate shipping times for our products. The times are estimates only.
The "Ships In" time is provided to Zap Home Decor by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call us at (800) ZAP-9529 or Live Chat and arrange expedited shipping.
Products marked "In Stock" are items that the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre sold. In this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays. You will not be charged for your order until your product is being shipped out.
Zap Home Decor is not liable for costs associated with shipment delays.
INFO & POLICIES